Industry-specific learning that helps your VA integrate into your team with ease. Every VA trained. Every task mastered.
Generic virtual assistants don't understand healthcare. That's why every PrimeSource VA goes through our proprietary training program before they join your team. PrimeSource University provides role-based, industry-specific education so your VA is productive from day one.
Our curriculum is designed by healthcare professionals and constantly updated to reflect the latest industry practices, software tools, and compliance requirements.
Role-based training tracks ensure your VA is prepared for the specific tasks they'll handle in your practice.
HIPAA compliance, medical terminology, healthcare workflow basics, patient privacy standards, and professional communication in a medical setting.
Vision insurance plans, optical terminology, exam scheduling workflows, eyewear ordering processes, and optometry-specific EHR systems.
Pet insurance processing, veterinary terminology, appointment types, prescription management, and veterinary practice management software.
Claims processing, benefits verification, prior authorizations, denial management, revenue cycle optimization, and coding fundamentals.
Practice management software training, EHR systems, scheduling platforms, communication tools, and productivity applications.
Professional phone etiquette, patient/client interaction, empathetic communication, conflict resolution, and cross-cultural awareness.
Every VA begins with a comprehensive skills assessment to identify strengths and areas for development. This shapes their personalized learning path.
All VAs complete our healthcare fundamentals program covering HIPAA, medical terminology, communication standards, and professional conduct.
Based on their assignment, VAs complete specialized modules for their specific role — scheduling, billing, scribing, or comprehensive support.
Training doesn't stop at placement. VAs continue with advanced modules, stay updated on industry changes, and receive continuous coaching.